Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept major credit cards, including Visa, Mastercard and American Express, as well as Afterpay.

Click & Collect

  • Click & Collect is complimentary from our Paddington boutique, and orders are usually ready within 24 hours. We'll let you know when your order is ready. Please collect it within 30 days of purchase.

Shipping & Delivery

  • Orders are dispatched the next business day. Delivery within Australia usually takes 5–7 business days, depending on your location. Times may vary during busy periods.

  • Regular shipping within Australia is $20, and express shipping is $30. Shipping to New Zealand is a flat $60.

  • Yes. Shipping is complimentary Australia-wide on orders over $300.

  • We currently ship to Australia and New Zealand. For other international enquiries, please email info@thelbdshop.com.au.

  • We deliver anywhere in Australia and New Zealand.

Returns & Refunds

  • Yes. Full-price items bought online may be returned for a refund, exchange or store credit. Sale, Final Sale and Archive items, bags, accessories, scarves, jewellery and lingerie can't be returned for change of mind. Your rights under Australian Consumer Law are not affected.

  • Email info@thelbdshop.com.au within 14 days of delivery. Once your return is approved, please send the item back within 14 working days. Items must be unworn, with all original tags and packaging.

  • Approved returns are refunded in full for the price of the item, to your original payment method. Original delivery charges are non-refundable.

  • For change-of-mind returns, return postage is paid by the customer, and the original delivery charge isn't refunded. If an item is faulty or incorrect, please contact us and we'll arrange the next steps.

  • Return postage for change-of-mind returns is paid by the customer. Your complimentary shipping won't be deducted from your refund.