Refunds, Returns & Exchanges

At The LBD Shop, we want you to feel confident when making a purchase. Eligible full-price online purchases may be returned for a refund, exchange or store credit, subject to the conditions below.

Your rights under Australian Consumer Law are not affected by this policy.

Online Purchases — Full-Price Items

Eligible full-price items purchased online may be returned if they are unsuitable.

To request a return:

• Email info@thelbdshop.com.au within 14 days of delivery
• Include your order number and reason for return
• Wait for return approval and instructions before sending the item
• Return the item within 14 working days of approval

Returned items must be:

• Unworn, unused and unwashed
• In their original condition
• Returned with all original tags and packaging
• Free from marks, fragrance, alterations or damage

We reserve the right to decline a change-of-mind return if these conditions or timeframes are not met.

Return shipping costs are the responsibility of the customer. Original delivery charges are non-refundable.

Approved refunds will be returned to the original payment method.

Items Excluded From Change-of-Mind Returns

We do not accept change-of-mind returns, exchanges or store credits for:

• Bags and accessories
• Scarves
• Lingerie and undergarments
• Jewellery
• Gift cards
• Sale, Final Sale and Archive items

Sale, Final Sale & Archive Items

Sale, Final Sale and Archive purchases are final and cannot be returned, exchanged or credited for change of mind, unless otherwise required under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

Every item is carefully inspected before dispatch.

If you believe an item is faulty, damaged, incorrectly supplied or materially different from its description, please email info@thelbdshop.com.au with:

• Your order number
• A description of the issue
• Clear photographs where relevant

We may assess the item before confirming the appropriate remedy.

Where an item does not meet a consumer guarantee, the available remedy may include a repair, replacement or refund, depending on the nature of the issue.

General wear and tear, accidental damage, misuse, incorrect care or alterations are not considered product faults.

Lost Parcels

If a parcel is confirmed as lost by the delivery provider, please contact us so we can arrange an appropriate replacement or refund.

International Orders

International orders are final for change of mind and cannot be returned, exchanged or credited.

International return shipping costs for an approved faulty-item claim are the responsibility of the customer unless otherwise required by law.

In-Store Purchases

Eligible full-price items purchased in-store may be returned for an exchange or store credit within 7 days of purchase.

Customers must notify us by phone or email within this period. Items must be unworn, unused and in their original condition, with all tags attached.

Refunds are not offered for change of mind on in-store purchases.

Gift Purchases

Eligible gift purchases may be exchanged or returned for store credit if we are notified within 14 days of purchase or delivery, as applicable.

Eligible gift items may be exchanged or returned for store credit, subject to the conditions and timeframes set out in this policy.

Refunds are not available for gift purchases.

Store Credits, Gift Cards & Exchanges

Store credits:

• Only used in store
• Are valid for three years from the date of issue
• Are not redeemable for cash

Gift cards are valid for three years from the date of purchase.

An exchange is an alternative item selected to the value of the original purchase. If the replacement item has a higher value, the customer must pay the difference.

Return Address

The LBD Shop
199 La Trobe Terrace
Paddington QLD 4064
Australia

Please do not send a return until it has been approved by The LBD Shop.

Contact

For assistance with a return, exchange or product issue, please contact:

Email: info@thelbdshop.com.au

Last updated: August 2026